Terms and Conditions for Gardeners New Barnet

These Terms and Conditions apply to all garden maintenance, landscaping, clearance, pruning, planting, turf care, and related services provided by Gardeners New Barnet. By making a booking, the customer agrees to be bound by these terms, which are designed to set out the rights and responsibilities of both parties in a clear and fair way. These terms are written for residential and commercial clients and should be read together with any written quotation, schedule, or service agreement provided before work begins.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer. The phrase gardening services in New Barnet may be used to describe the range of work covered, but these terms apply equally whether the work is a one-off visit or a repeat arrangement. Nothing in these terms affects your statutory rights under UK law.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. We may update these terms from time to time, and the version in force at the time of booking will normally govern the service, unless a later variation is agreed in writing.

Booking Process

All bookings begin with an enquiry and a description of the work required. We may ask for photographs, access details, site notes, or other information needed to assess the job. A quotation is usually based on the information supplied by the customer and may be adjusted if the actual site conditions differ from those described. In some cases, a site visit may be needed before a final price or schedule can be confirmed.

Once a quotation is accepted, the booking is only confirmed when we have agreed the date, scope of work, and any relevant conditions. A confirmation may be sent in writing, by email, text, or another recorded method. The customer is responsible for ensuring that all details are correct, including the service address, access arrangements, and any special instructions relating to pets, children, delicate plants, security systems, or parking.

We reserve the right to decline or reschedule a booking where access is unsafe, the requested work is outside our scope, or the site conditions create a risk to people, property, or equipment. If the customer asks for additional work on the day, we may agree to carry it out only if time, tools, and safety conditions allow. Any such extra work may affect the final price. For recurring garden maintenance terms, visit schedules may be arranged in advance and adjusted seasonally where required.

Payments

Prices are normally based on the quoted work and may be calculated as a fixed fee, hourly rate, or a combination of both. Any estimate given before an inspection is indicative only unless expressly stated as a fixed price. Unless otherwise agreed, all prices are exclusive of VAT where VAT applies. We may require a deposit, especially for larger projects, special-order materials, or booking slots reserved for a specific date.

Payment is due in accordance with the invoice or booking confirmation. For standard jobs, payment is usually required on completion or within the period stated on the invoice. For repeat services, payment may be requested per visit, weekly, monthly, or by another agreed arrangement. If payment is not made on time, we may charge interest and reasonable recovery costs in line with applicable UK law. We also reserve the right to suspend future work until outstanding balances are cleared.

All sums must be paid using the method stated on the invoice or confirmation. Any bank charges, currency conversion fees, or transfer costs imposed by a customer’s payment method remain the customer’s responsibility. If a chargeback or payment dispute is raised without proper cause, we may treat it as a breach of these terms and pursue recovery of the owed amount. For New Barnet gardening services, prices may vary depending on the size of the site, season, and materials needed.

Cancellations and Changes

Customers may cancel or reschedule a booking, but reasonable notice is required. Unless a different notice period has been agreed, cancellations made less than 24 hours before the scheduled start time may be subject to a cancellation fee, particularly where staff, machinery, or materials have already been allocated. If we have purchased materials specifically for your job, those costs may still be charged if cancellation prevents us from returning or reusing them.

We may also need to change or cancel an appointment due to weather, unsafe conditions, staff illness, equipment failure, or events beyond our reasonable control. In such cases, we will aim to rearrange the service at the earliest practical opportunity. We are not responsible for indirect losses caused by a change of date, provided we take reasonable steps to notify the customer and minimise disruption.

Where work is postponed because the customer has not provided access, has not secured pets, or has not prepared the site as agreed, we may charge a wasted visit fee or request a revised appointment. If a long-term service is cancelled part-way through a season or contract period, charges will apply for the work already completed and any committed costs incurred up to the cancellation date.

Service Standards, Access, and Customer Responsibilities

The customer must ensure that we have safe and reasonable access to the property at the agreed time. This includes unlocking gates, providing entry codes where appropriate, and removing obstacles that would prevent normal service delivery. If access is limited or delayed, the duration of the service may be reduced, and the price may remain payable in full if the booked time cannot be reallocated.

Customers are responsible for informing us of hidden hazards, underground services, fragile structures, asbestos, contamination, aggressive animals, or any other condition that may affect safe working. We may refuse to proceed if the site presents a risk that cannot be safely managed. When we do proceed, the customer must ensure that valuables, ornaments, and sensitive items are moved or protected unless we have expressly agreed to handle them.

We will use reasonable skill and care in carrying out the work described in the quotation or booking confirmation. However, natural variation in living plants, seasonal growth, soil conditions, weather patterns, and prior maintenance history can affect the final result. For this reason, we do not guarantee that every outcome will be identical across different gardens or seasons, even where similar services are provided under the same terms for gardeners in New Barnet.

Liability and Insurance

We accept liability for direct loss or damage caused by our negligence, but only to the extent permitted by law. Our liability will not extend to indirect or consequential losses such as loss of profit, loss of enjoyment, or interruption to business, except where such exclusion is not allowed by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

We are not responsible for pre-existing defects, hidden damage, decay, unstable structures, weak fencing, underground objects, or deterioration that becomes visible once work begins. Where the customer asks us to carry out work near fragile plants, ornaments, or structures, the customer accepts that some degree of risk may remain even when reasonable care is used. If we identify a concern during the job, we may pause work and seek instructions before continuing.

Any claim for damage must be notified as soon as reasonably possible and, in any event, within a reasonable time after the event giving rise to the claim. The customer should take steps to prevent further loss and preserve evidence where appropriate. We may inspect the site, photographs, or other relevant material before deciding whether a claim is valid. Our public liability insurance, if applicable, does not replace the customer’s duty to maintain the property and disclose known risks.

Waste Regulations and Disposal

All green waste, soil, branches, leaves, and other garden waste removed during the service will be handled in accordance with applicable UK waste rules. Unless otherwise stated in the quotation, waste removal may be included or charged separately depending on volume, type, and disposal method. The customer is responsible for telling us whether they want waste left on-site, bagged, composted, removed, or stored for collection.

We will not transport or dispose of hazardous waste unless expressly agreed and lawfully permitted. This includes, without limitation, asbestos, chemicals, fuel, paint, clinical waste, contaminated material, and items requiring specialist handling. If such waste is discovered during a job, we may stop work immediately and advise the customer that specialist removal is required. Any costs arising from incorrect waste descriptions provided by the customer may be passed on to the customer.

We may reuse suitable organic material for mulch, compost, or other lawful garden purposes where this is agreed or where it is a normal and responsible part of the service. However, waste transfer, recycling, and disposal decisions remain subject to environmental obligations and the condition of the waste itself. The customer agrees not to request unlawful dumping, burning, or concealment of garden waste. These garden service conditions are intended to support lawful and responsible waste handling.

Materials, Plants, and Third-Party Products

If we supply plants, compost, turf, timber, gravel, or other materials, we will aim to source items that are suitable for the agreed purpose. However, natural products may vary in colour, size, growth habit, and appearance. No guarantee is given that living plants will establish successfully if the customer does not follow aftercare advice, watering instructions, or maintenance recommendations where these have been provided.

Where third-party products are supplied by another trader, manufacturer warranties or guarantees may apply directly from that supplier. We are not responsible for faults in goods we did not manufacture, except where we have failed to exercise reasonable care in selecting or handling them. Once materials have been installed or delivered, risk may pass to the customer unless otherwise agreed in writing.

Force Majeure

We are not liable for delay or failure to perform our obligations where the delay or failure is caused by circumstances beyond our reasonable control. This may include severe weather, floods, fire, acts of government, transport disruption, labour shortages, equipment breakdown, or interruptions to utilities. In such cases, performance will be suspended for the duration of the event and resumed when reasonably possible.

If a force majeure event continues for an extended period, either party may seek to terminate the affected booking by giving written notice. Where services have already been partly delivered, the customer will remain responsible for the reasonable value of work completed and any non-recoverable costs properly incurred before the event.

Complaints and Variation of Terms

If you are unhappy with any aspect of the service, you should notify us promptly so the matter can be reviewed. We may ask for photographs, a description of the issue, and an opportunity to inspect the work. Where appropriate, we may offer a remedy, repeat attendance, adjustment, or another reasonable solution. Failure to raise a concern in good time may make it harder to investigate effectively.

Any variation to these terms must be agreed in writing by both parties. Verbal assurances or informal messages will not override the written terms unless we confirm the change explicitly. If a quotation, invoice, or schedule contains a specific term that conflicts with these conditions, the specific term will apply only to the extent of that conflict and only for the relevant booking.

Governing Law

These terms, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives the customer the right to bring proceedings elsewhere. If any provision is found to be unlawful or unenforceable, it shall be severed to the minimum extent necessary, and the remainder of the agreement shall continue in force.

By placing a booking, the customer confirms that they have read, understood, and accepted these terms. The purpose of this document is to create a fair basis for professional garden work, clear payment expectations, lawful disposal practices, and sensible limits on liability. These terms apply to all Gardening New Barnet bookings unless amended in writing and agreed by both parties before work begins.